Shipping policy

Shipping Policy

At Petvento, we’re committed to delivering premium pet supplies with care, reliability, and transparency.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times may vary depending on your location.

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • United Kingdom: 5–10 business days
  • Australia: 7–15 business days
  • International: 7–20 business days

Please note that these are estimated delivery times and may be affected by customs clearance, weather conditions, carrier delays, or peak holiday periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

We may offer free shipping on qualifying orders during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package’s journey.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Petvento is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by customers.

Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery window, please contact us. We’ll work with the shipping carrier to help locate your order and provide updates whenever possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We’ll review your request and work toward a suitable resolution.

Questions?

If you have any questions regarding shipping, please contact our customer support team.

Email: petvento_stores@petvento.com

Thank you for choosing Petvento. We appreciate your trust and look forward to serving you and your beloved pets.